Payment & Refund Policy

After each material has been weighed and the grade agreed, we add up the total with you and pay it straight away: cash, or a transfer to eSewa, Khalti or your bank. You'll get a slip showing every weight and price.

Say so before the crew pays you and they'll re-zero the scale and weigh it again. If you only spot a problem later, get in touch within 2 days with your booking reference (by WhatsApp or at anupshahi82@gmail.com) and we'll check the job record.

If our record shows you were underpaid, we'll send the difference by the method you prefer. If you were overpaid by mistake, we'll ask to arrange the return of the extra amount. Either way, the recorded weights and prices are what we go by.

• Household pickups cost nothing to book, so there's never a fee to refund.
• You can reschedule or cancel for free until the van leaves for your address.
• If bookings are cancelled at the door again and again, we may ask you to confirm by phone before we send a van next time.

Regular collection agreements and paid services (such as witnessed document or hard-drive destruction) follow the payment and cancellation terms written into that agreement. Anything paid in advance and not yet used can be refunded proportionally.

Material you give us without payment can't be handed back or paid for once it has been taken to the yard and sorted.

WhatsApp or call +977 984-1034379, email anupshahi82@gmail.com, or come to the yard office in Banepa during opening hours.